Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Achieve key performance indicators (KPIs) while assisting customers with inquiries related to insurance benefits and claims.

• Conduct research and analyze data to resolve operational issues.

• Foster and maintain strong relationships with customers.

• Record database activities and customer interactions for tracking and analytical purposes.

• Adhere to quality standards to deliver outstanding customer service.

⛳️ Requirements

• Possess a High School diploma or GED.

• Have 1 to 3 years of experience in a customer service role within a call center setting, preferred.

• Familiarity with Health Benefits and eligibility is preferred.

• Strong communication and telephone skills.

• Excellent written communication abilities.

• Competent keyboarding skills, including database management.

• Strong organizational and time management skills.

• Good judgement and negotiation skills.

• Required to be fluent in English (both oral and written).

• Bilingual in Spanish is preferred.

• Reliable internet access provided by a cable or fiber service.

• A designated workspace for your office or measures taken to safeguard company information.

• A working smoke detector, fire extinguisher, and first aid kit must be available on-site.

🏝️ Benefits

• Profit-sharing opportunities.

• Flexible work options including work-from-home, in-office, or hybrid arrangements.

• Access to training based on research.

• Support for diversity, equity, and inclusion initiatives.