Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver customer service via phone, email, chat, and other communication channels

• Interact with customers in a clear and professional manner

• Accurately and thoroughly document customer accounts immediately following any action

• Utilize job tools and aids, applying basic troubleshooting to resolve inquiries prior to escalation

• Assist with straightforward certificate requests

• Oversee email inboxes

• Independently manage tasks with minimal supervision

• Adjust to changing customer needs and channel requirements while exhibiting empathy

• Offer frontline feedback on recurring customer issues to enhance processes and AI responses

• Carry out other duties as requested, directed, or assigned

• Report directly to the Communications Manager

⛳️ Requirements

• High school diploma or equivalent is required

• A minimum of 2 years’ experience in customer service, ideally in a call center or service-oriented environment

• Capability to obtain and maintain a Property & Casualty (P&C) insurance license

• Ability to adapt to evolving customer needs and various communication channels

• Strong problem-solving abilities to troubleshoot issues prior to escalation

• Excellent written and verbal communication skills

• Proficiency in common customer service software and systems, including CRM tools

• Strong time management and multitasking skills

• Comfortable utilizing AI-powered support tools, such as chatbots, AI knowledge bases, or generative AI assistants

• Willingness to learn and adhere to company guidelines

• Ability to work remotely within the United States

🏝️ Benefits

• Health, dental, and vision coverage

• 4 weeks of Paid Time Off

• 10 Paid Company Holidays plus 2 floating holidays

• 401K Programs with employer matching

• Personal assistance programs to support a healthy personal and professional life

• Work-life balance

• Opportunities for growth and development

• An inclusive workplace

• Equal-opportunity employment