Customer Service Representative

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver exceptional customer service through phone, chat, WhatsApp, and email.

• Address inquiries regarding products and services.

• Document and update information within the system.

• Manage requests and resolve complaints.

• Collaborate with other departments.

• Track performance metrics such as quality, productivity, and NPS.

⛳️ Requirements

• High school diploma (pursuing university studies is a plus).

• Prior experience in customer service, ideally within the healthcare industry.

• Basic computer proficiency and knowledge of systems (CRM).

• Experience with digital communication channels (chat, WhatsApp, and email).

• Strong verbal and written communication skills, along with active listening and empathy.

• A resilient, proactive, and solution-focused approach.

🏝️ Benefits

• Home office allowance.

• Day off on your birthday.

• Meal allowance.

• Wellhub (Gympass) membership.