Customer Service Representative

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Respond to and monitor incoming calls

• Prepare and submit precise, detailed reports within government systems

• Interact and interview callers in a dynamic setting, utilizing critical-thinking skills and sound judgment beyond standard scripts and decision trees

• Efficiently navigate multiple systems and applications at once while accurately documenting and managing information

• Meticulously record all details in compliance with established procedures

• Conduct research using databases and open-source materials

• Appropriately route and escalate calls as needed

• Undertake additional duties as assigned

⛳️ Requirements

• Minimum of 3 years of experience in a call center environment

• A high school diploma or equivalent is mandatory

• Demonstrated ability to multitask while effectively communicating and entering data

• Excellent written and verbal communication skills

• Capability to work independently, manage assigned tasks, and make informed decisions with minimal oversight

• Proficiency in Microsoft 365, specifically Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Familiarity with telephony systems, CRMs, and the Microsoft Office Suite

• Experience in handling sensitive information

• Must be able to pass a government security background check

🏝️ Benefits

• Equal Opportunity Employer; committed to non-discrimination protections based on race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws