Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to and monitor incoming calls

• Prepare and submit comprehensive, accurate reports within government systems

• Engage with and interview callers in a fast-paced environment, utilizing critical thinking and sound judgment beyond predefined scripts and decision trees

• Simultaneously navigate multiple systems and applications while accurately documenting and managing information

• Ensure all details are recorded in accordance with established procedures

• Conduct research using databases and open-source platforms

• Appropriately route and escalate calls

• Perform additional tasks as assigned

⛳️ Requirements

• Minimum of 3 years of experience in a call center environment

• High school diploma or equivalent is mandatory

• Demonstrated ability to multitask while effectively communicating and entering data

• Excellent written and verbal communication skills

• Capability to work independently, oversee assigned tasks, and make informed decisions with minimal supervision

• Proficient in Microsoft 365, especially Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Familiarity with telephony systems, CRMs, and the Microsoft Office Suite

• Experience in managing sensitive information

• Must be able to pass a government security background check

🏝️ Benefits

• Equal Opportunity Employer; does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.