Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage maintenance, collection, and liquidation tasks for a designated portfolio of accounts.

• Address a range of customer inquiries.

• Evaluate payment history and notes.

• Provide updates to customers regarding their account statuses.

• Review customer contracts, covering aspects such as voluntary surrender, breakdown of Principal and Interest for their payments and accounts, and the Total Loss process.

• Inform customers about their open and closed accounts.

• Offer details concerning the status of their titles, including inter-state transfers and title protection.

• Assist customers with information on all optional products.

• Support customers with extensions and deferrals during periods of financial difficulty.

• Process payments while reviewing history and notes, clearly communicating account statuses to customers.

• Ensure accurate records of customer interactions, documenting any issues and their resolutions.

• Recommend suitable solutions to customers by analyzing their accounts.

⛳️ Requirements

• Exceptional verbal and written communication skills, with strong multitasking abilities.

• Keen attention to detail.

• A proactive approach to problem-solving and goal achievement.

• Proficiency in Microsoft Office applications.

• Prior experience in customer service.

• High school diploma or its equivalent.

• Reliable internet connectivity: upload speeds of 2 Mbps and download speeds of 10 Mbps.

• Wired internet access is required; wireless and/or satellite Internet Service Providers are not compatible with our systems.

• A productive, quiet, distraction-free, and secure workspace.

• A smartphone (iOS or Android) that is 4 years old or newer, capable of downloading our app for company communications.

🏝️ Benefits

• Competitive hourly rate.

• Medical, dental, and vision insurance.

• Paid training and generous paid time off (PTO), including details on our new Global Flexible Vacation Policy!

• Additional pay incentives along with monthly recognition and rewards programs.

• Opportunities for advancement—80% of our frontline leaders have been promoted from within.

• Employee discounts available.

• Employee Assistance Program (EAP) and Health and Wellness initiatives, including access to a personal trainer dedicated to Sutherland.