Customer Service Representative

This is a fully remote position, open to applicants in Romania.

📋 Description

• Promptly and professionally addresses customer inquiries through a maximum of two communication channels, including phone, email, or chat.

• Delivers comprehensive information regarding products and services to customers.

• Efficiently resolves complex customer issues in a timely manner.

• Follows up with customers to confirm their issues have been satisfactorily resolved.

• Accurately documents customer interactions in the organization’s CRM system.

• Manages cases requiring escalation to higher-level support or management, ensuring efficient resolution.

• Effectively handles high-pressure situations while maintaining professionalism and composure during issue resolution.

• Complies with company policies and procedures.

• Achieves or surpasses performance targets related to KPIs.

• Engages in training programs and continuous learning modules to enhance knowledge of products, services, and processes.

• Works collaboratively with other departments as necessary to address customer issues.

• Maintains a positive, empathetic, and professional demeanor toward customers and colleagues at all times.

⛳️ Requirements

• Prior experience in customer service, ideally within a call center environment.

• Excellent verbal and written communication skills.

• Familiarity with a CRM and/or CMS tool (such as Salesforce) is advantageous.

• Competent in using computers and various software applications.

🏝️ Benefits

• 21 Days of Annual Leave.

• Medical coverage.

• Remote Work Allowance (400 lei/month).

• Meal tickets (40 lei/working day).

• Performance Bonus.