Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming voice calls and effectively handle a high volume of repetitive inquiries during peak times.

• Respond to customer inquiries in a timely and professional manner, resolving issues efficiently using pre-approved scripts and communication guidelines.

• Maintain a polished, professional, and "reasonably credible" tone in interactions with investors.

• Adhere to a structured call flow and appropriately utilize designated escalation pathways for complex cases.

• Log, track, and manage all customer interactions using the VoIP system on the JustCall platform.

• Accurately record customer interactions within the organization's CRM system.

• Engage in training programs and ongoing learning modules to enhance knowledge of products, services, and procedures.

• Achieve or surpass performance benchmarks for related KPIs while following company policies and procedures.

• Provide basic clarifications and reassurance based on existing written communications with clients.

• Collaborate with other departments as necessary, maintaining a positive, empathetic, and professional demeanor towards customers and colleagues at all times.

⛳️ Requirements

• Prior customer service experience or a comparable background.

• Strong communication skills, both verbal and written, with a required neutral accent.

• Ability to exhibit a "reasonably credible" demeanor in interactions with investors.

• Proficient in computer usage and various software applications.

• Familiarity with CRM systems is preferred.

• Must adhere to the BYOD (Bring Your Own Device) IT equipment policy.

🏝️ Benefits

• Competitive Compensation

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance.

• HMO coverage starting on Day 1.

• Free Dependents: One (1) dependent upon regularization, with an additional second (2) dependent after one year of service.

• Paid time off plus birthday leave.

• Opportunities for skills training and professional development.