Customer Service Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Promptly and professionally addresses customer inquiries through a maximum of two communication channels, including phone, email, or chat.

• Offers detailed information regarding products and services to customers.

• Efficiently resolves complex customer issues in a timely manner.

• Follows up with customers to confirm that their issues have been satisfactorily resolved.

• Accurately document customer interactions within the organization’s CRM system.

• Manage cases that need escalation to higher-level support or management, ensuring their resolution is handled efficiently.

• Skillfully navigate high-pressure situations, maintaining professionalism and composure while addressing issues.

• Comply with company policies and procedures at all times.

• Achieve or surpass performance targets for relevant KPIs.

• Enhance knowledge of products, services, and processes through participation in training programs and ongoing learning modules.

• Collaborate with other departments as necessary to resolve customer issues.

• Maintain a positive, empathetic, and professional demeanor towards customers and colleagues consistently.

⛳️ Requirements

• Prior customer service experience or its equivalent.

• Strong communication skills, both verbal and written.

• Proficient in computer use and various software applications.

• Preferred knowledge and experience with a CRM system.

• Experience with Zendesk in supporting customers.

🏝️ Benefits

• $150k remote allowance.

• Premium healthcare and life insurance.