Customer Service Representative

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Manage incoming customer calls and provide prompt responses to inquiries.

• Address customer issues and ensure a positive experience.

• Make outbound calls utilizing provided lead lists.

• Assist customers via live chat and Zoom sessions.

• Handle customer inquiries and support tickets through Zendesk.

• Record customer interactions, issues, resolutions, and follow-ups.

• Monitor open issues and guarantee timely resolution.

• Keep organized records of customer support activities.

• Oversee the customer pipeline through regular follow-ups.

• Track customer requirements, pending requests, and next actions.

• Reengage with customers when further follow-up is necessary.

• Provide support across phone, ticketing, chat, and video platforms.

• Suggest solutions based on customer needs.

• Recognize potential upselling opportunities and connect customers with suitable services.

• Complete the application form and submit a video demonstrating skill sets.

⛳️ Requirements

• 1–2 years of experience in customer service, phone sales, or a related customer-facing position.

• Experience in handling both inbound and outbound customer calls.

• Proven track record in managing customer inquiries and resolving service-related challenges.

• Familiarity with Zendesk or comparable ticketing systems.

• Experience with CallTools or similar outbound dialing systems.

• Excellent verbal and written communication abilities.

• Capable of communicating professionally and clearly with customers.

• Comfortable interacting via phone, live chat, email, and Zoom.

• Knowledge of Google Workspace, CRM systems, and basic business software.

• Ability to juggle multiple customer conversations, follow-ups, and priorities.

• Strong attention to detail.

• Skill in identifying upselling opportunities with a customer-centric approach.

• Ability to work remotely with reliable internet access and appropriate equipment.

• Availability to work between 8:00 AM and 8:00 PM EST.

• Resume must be submitted in English and PDF format.

• Video must be submitted using the same email address as the application.

🏝️ Benefits

• Fully remote work from home.

• Opportunity to be part of a growing technology company.

• Practical experience in customer support, ticket management, outbound communication, and customer engagement.