Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver outstanding customer service by efficiently addressing and resolving customer inquiries and issues.

• Maintain a courteous and professional attitude while engaging with customers through phone, email, and chat.

• Recognize and escalate complicated issues to the relevant departments for resolution.

• Ensure customer satisfaction by following up on issues and providing prompt updates.

• Record customer interactions and transactions in the customer service database.

• Work collaboratively with team members to enhance processes and improve the customer experience.

• Support the training of new customer service representatives and share best practices.

• Stay informed about product knowledge and company policies to effectively assist customers.

⛳️ Requirements

• At least 5+ years of experience in customer service or a related field.

• Demonstrated experience in addressing customer inquiries and delivering exceptional service.

• Strong grasp of customer service principles, practices, and standards.

• Excellent command of English; must be fluent in both spoken and written English.

• Ability to collaborate effectively with all levels of the organization and cultivate strong relationships.

• Proven capability to manage multiple tasks and priorities in a dynamic environment.

• A Bachelor’s degree is preferred.

• Certification in customer service or related fields is advantageous.

🏝️ Benefits

• Virtual position with a flexible schedule and autonomy.

• Exclusive pricing on all our commercial kitchen equipment and supplies.

• Paid vacation.

• 15-day annual Aguinaldo.

• IMSS, INFONAVIT & SAR benefits.

• Paid statutory holidays.

• Flexibility for remote work.