Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in managing incoming calls, emails, and chats.

• Contribute to the development of brand identity with both new and existing customers.

• Evaluate and categorize customer needs to ensure satisfaction.

• Serve as the primary point of contact between the company and its customers.

• Provide comprehensive support across all aspects of customer service.

• Review, analyze, and record pertinent details to guarantee precise data entry.

• Deliver outstanding customer service by meeting and surpassing customer expectations.

• Act as a liaison, offering product information and resolving issues with precision and efficiency.

• Acknowledge and address customer complaints effectively.

• Respond to general inquiries regarding pricing, orders, minor installation issues, missing hardware, warranty, and general product information.

• Manage a high volume of inbound customer interactions through various channels (phone, email, web, chat, or social media).

• Maintain a positive, empathetic, and professional attitude at every customer interaction.

• Meet established goals or deadlines set forth by department leadership.

• Ensure the accuracy of customer records and make updates as necessary.

• Keep thorough records of customer interactions, transactions, comments, and complaints.

• Complete customer transactions and data entry promptly.

• Exhibit high accountability by adhering to the instructions or guidance provided by leadership.

• Continuously enhance job-specific skills, system understanding, and technical knowledge through training.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• Technical Certification or an Associate's Degree is preferred.

• At least 1 year of experience in customer service, hospitality, technical support, or a related field is required.

• 2-5 years of experience is preferred.

• Minimum internet speeds of 100 Mbps download and 25 Mbps upload are required for effective system connectivity.

• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel, is necessary.

• Strong written and verbal communication skills are essential.

• Ability to maintain or exceed overall performance levels with high accuracy.

• Capability to demonstrate flexibility and creativity in resolving issues professionally.

• Advanced skills in organization, prioritization, and attention to detail.

• Excellent attendance and reliability are crucial.

• Ability to respond to common inquiries or complaints effectively.

• Proficient typing skills with speed and accuracy are required.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Company-paid life insurance and disability benefits.

• 401(k) plan with company matching (eligible the first of the month after employment begins).

• Wellbeing days off.

• Parental leave policy.

• Educational reimbursement opportunities.

• Referral bonuses.

• Exclusive employee discounts on RealTruck products.