This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire a thorough understanding of the existing processes, procedures, and tools related to the Oscar business model.

• Collaborate with members, brokers, providers, and Oscar vendors through various channels based on assignment requirements.

• Oversee an assigned caseload while upholding service delivery, productivity, and quality standards.

• Establish working relationships with all partners.

• Assist the leadership team by identifying issues through established escalation processes.

• Monitor and track the status of all work-in-progress issues assigned.

• Escalate and resolve issues to guarantee appropriate turnaround times.

• Engage in process improvement initiatives.

• Adhere to all operational, regulatory, and compliance standards concerning member Personal Health Information (PHI).

• Comply with all relevant laws and regulations.

• Perform other duties as assigned.

⛳️ Requirements

• Minimum of 1 year of experience in a high-volume or customer-centric environment.

• At least 6 months of experience in healthcare.

• High school diploma or GED is required.

🏝️ Benefits

• Employee benefits package.

• Monthly vacation accrual at a rate of 15 days per year.

• Medical, dental, and vision coverage.

• 11 paid holidays.

• Paid sick leave.

• Paid parental leave.

• Participation in a 401(k) plan.

• Life and disability insurance.

• Paid wellness time and reimbursement options.