Customer Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Acquire a thorough understanding of the existing processes, procedures, and tools linked to the Oscar business model.

• Collaborate with members, brokers, providers, and Oscar vendors across various channels based on assignment requirements.

• Oversee a designated caseload while upholding service delivery, productivity, and quality standards.

• Establish effective working relationships with all partners.

• Assist the leadership team by pinpointing issues through established escalation pathways.

• Monitor and track the status of all assigned work-in-progress issues.

• Escalate and resolve issues to guarantee timely resolutions.

• Engage in process improvement initiatives.

• Adhere to all operational, regulatory, and compliance standards concerning member Personal Health Information (PHI).

• Ensure compliance with all relevant laws and regulations.

• Perform other duties as assigned.

⛳️ Requirements

• Over 1 year of experience in a high-volume or customer-centric environment.

• At least 6 months of experience in healthcare.

• High school diploma or GED is required.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 11 paid holidays.

• Paid sick leave.

• Paid parental leave.

• Participation in a 401(k) plan.

• Life and disability insurance.

• Paid wellness time and reimbursements.

• Monthly vacation accrual at a rate of 15 days per year.