Customer Service Representative

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Address customer inquiries through phone, email, chat, or other support channels promptly and professionally.

• Offer precise information concerning products, services, billing, and account-related issues.

• Diagnose and resolve customer problems or escalate complex cases to the relevant department.

• Keep accurate records of customer interactions using CRM or ticketing systems.

• Handle customer requests including orders, refunds, or account modifications.

• Follow up with customers to guarantee complete resolution and satisfaction.

• Achieve performance objectives such as response time, resolution time, and customer satisfaction (CSAT).

• Work collaboratively with internal teams to address complex issues.

• Uphold a professional, empathetic, and customer-centric approach at all times.

⛳️ Requirements

• Must be located in the United Kingdom (preferably Manchester or London).

• A clear British English accent is required (native or near-native level).

• Prior experience in customer service or a similar role is advantageous.

• Excellent verbal and written communication abilities.

• Strong problem-solving capabilities and meticulous attention to detail.

• Capacity to multitask in a dynamic environment.

• Basic computer proficiency and familiarity with CRM or ticketing systems.

• Willingness to work flexible shifts if necessary.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for career advancement and professional development.

• Supportive work environment with a focus on employee well-being.

• Flexible working hours to promote work-life balance.

• Comprehensive training and onboarding process.