Customer Service Representative

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage incoming phone interactions with candidates.

• Establish rapport with candidates to understand their qualifications, preferences, and career aspirations.

• Suggest job opportunities that align best with each candidate's profile.

• Professionally address questions, concerns, and objections.

• Follow up with candidates until their applications are finalized.

• Review AI-generated conversation logs and recommendations prior to reaching out to candidates.

• Approve, modify, or override AI-generated messages and subsequent actions when necessary.

• Determine when AI should continue handling conversations versus when human intervention is required.

• Keep precise records in the CRM, including lead statuses and recruiting workflows.

• Recognize recurring challenges and communicate suggested process enhancements to the team.

⛳️ Requirements

• Prior experience in customer service, recruiting, staffing, customer success, appointment setting, sales development, call centers, or other high-volume phone-based positions.

• Exceptional English communication skills (both spoken and written) at C1/C2 level with a neutral accent.

• Strong phone presence and the ability to quickly establish trust.

• Ability to make decisions independently without strict scripts.

• Excellent organizational skills and meticulous attention to detail.

• Comfortable learning and utilizing AI-powered software and CRM systems.

• Ability to multitask and efficiently alternate between conversations and administrative tasks.

• Dependable, open to coaching, and proactive in approach.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Flexible working hours and a supportive team environment.

• Access to the latest tools and technology to enhance your work experience.