Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist residents both in person and via phone.

• Address property-related concerns and conduct general property condition assessments (GPCAs).

• Conduct resident welcome calls and send emails to ensure a smooth move-in process.

• Aid in processing Public Housing Agency applications and liaise with the Housing Authority.

• Make outbound calls for rent collection regarding delinquent accounts.

• Support residents facing Home Owner Association violations.

• Review and manage relevant task-list action items.

• Deliver exceptional customer service in a dynamic, high-volume environment.

⛳️ Requirements

• High school diploma or GED.

• Demonstrated experience in Property Management administration or customer service.

• Intermediate skills in Microsoft Word, Excel, Outlook, and Adobe.

• Familiarity with property management software is advantageous.

• Strong verbal and written communication abilities.

• Effective problem-solving skills.

• Capability to manage complex calls with a composed demeanor.

🏝️ Benefits

• Competitive salary.

• Annual bonus program.

• Vacation accrual.

• Sick leave.

• Volunteer time off.

• Standard holiday pay.

• Floating holidays.

• 401(k) plan with company matching contributions.

• Casual dress code.

• Team events and gatherings.

• Employee resource groups.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance benefits.

• Long-term disability insurance.

• Short-term disability insurance.