Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Manage a high volume of customer interactions via phone, email, and chat.

• Offer prompt and effective assistance to address customer issues.

• Ensure a positive customer experience while achieving performance KPIs.

• Communicate professionally and clearly with both customers and internal teams.

• Assess customer needs and provide suitable solutions.

• Take responsibility for customer concerns until they are fully resolved.

• Cultivate and maintain strong relationships with customers.

⛳️ Requirements

• Experience in e-commerce and fashion with online retail platforms or fashion brands, particularly with tools such as Shopify and Gorgias.

• Exceptional written communication skills and the ability to provide high-quality customer support are essential.

• Experience in installation services (voice support), adept at managing high call volumes with substantial voice support background.

• Proficient in tech and app support, with skills in troubleshooting software, mobile applications, or hardware.

• Experience in fintech, supporting digital financial platforms.

• Background in telecommunications or mobile networks, having worked in a mobile network or telecommunications company.

• Completed studies in a college or technical career.

• Proficient in English at an advanced level.

🏝️ Benefits

• Influx never charges any fees during the recruitment process.

• Official emails will only be sent from addresses ending in @influx.com.