This is a fully remote position, open to applicants in Philippines.

• Professionally and promptly manage inbound customer inquiries through phone, email, or chat.

• Address customer concerns, respond to policy-related queries, and escalate complex matters as necessary.

• Follow up on outstanding issues to ensure that every customer interaction is concluded appropriately.

• Maintain a clear, professional, and empathetic communication style across all platforms.

• Utilize AMS 360 to accurately access, update, and manage customer and policy information.

• Process policy modifications, endorsements, renewals, and cancellations within the system.

• Ensure the accuracy of data across all records and highlight any discrepancies for review.

• Create reports and extract information from AMS 360 to meet internal and client requirements.

• Keep organized documentation and records for all customer interactions.

• Assist internal teams with data entry, record updates, and workflow coordination.

• Identify recurring customer issues and bring them to the team's attention for process enhancements.

• Demonstrated experience using AMS 360 in a professional environment.

• Experience in insurance agency operations, customer service, or a related area.

• Excellent written and verbal communication skills in English.

• Strong attention to detail and precision in data entry and record management.

• Highly organized, self-reliant, and capable of managing multiple open cases at once.

• Comfortable working fully remotely with minimal supervision.

• You will receive compensation in **USD** (bi-monthly: on the 15th and 30th).

• **Paid Time Off** in accordance with company policy.

• Observance of **Holidays** based on company guidelines.

• **100% remote setup** allowing you to work in your most productive environment.

• A stable, client-facing position with clear accountability for customer interactions.

• Make a direct impact on client satisfaction and retention.

Customer Service Representative

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