Customer Service Representative

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Respond to telephone inquiries promptly and in a professional manner

• Gather and input accurate demographic data into the electronic medical record system

• Address patient inquiries and deliver patient-centric service

• Aid in enhancing call flow procedures and communication services

• Achieve and surpass established call volume targets

• Comply with HIPAA regulations and company policies

• Redirect calls to appropriate departments as necessary

• Manage calls from distressed patients using sound judgment

• Elevate calls to physicians, practice managers, or triage nurses when suitable

• Conduct reminder and appointment-rescheduling calls

• Assist with callbacks and other assignments as call volume allows

• Oversee multiple clients in a dynamic environment

• Manage a high volume of incoming calls, committing to a minimum of 6 hours per shift

• Ensure consistent, reliable attendance during designated hours

• Provide personalized customer service support to patients throughout the United States

⛳️ Requirements

• Minimum of 1 year of experience in healthcare, sales, or customer service

• At least 1 year of preferred experience in a call center environment

• Preferred experience in a medical or healthcare setting for 1+ years

• Previous experience in medical scheduling is preferred

• Proficient in Microsoft Office Suite, including Excel, Word, and Outlook

• Comfortable using the Internet, technology, software applications, and phone systems

• Ability to manage confidential and sensitive information

• Capable of performing efficiently and multitasking in a call center atmosphere

• Skilled in utilizing various systems and multiple monitors concurrently

• Excellent verbal and written communication abilities

• Capacity to work collaboratively to discover opportunities for improvement

• Must be able to work remotely from home in a private HIPAA-compliant workspace

• Must have space for company equipment necessary for the role

• Required to have broadband internet access

• Internet download speed must be at least 24 Mbps and upload speed at least 4 Mbps

• Ability to hear within the normal range and use a headset or earpiece

• Good visual acuity to read computer screens, scripts, and forms

• Must successfully complete a background check, drug screening, and identity verification process prior to employment

• Immigration or work visa sponsorship is not available

• Must maintain consistent, reliable attendance during scheduled hours

🏝️ Benefits

• Structured opportunities for career advancement

• Potential for pay increases of approximately 3% at significant employment milestones based on performance, quality, attendance, and business requirements

• Medical Insurance

• Vision Insurance

• Dental Insurance

• Flexible Spending Account (FSA)

• Company-funded short- and long-term disability

• Employee Assistance Program

• Life Insurance

• Accident insurance

• Additional voluntary benefit programs for employees and their eligible dependents

• 401(k) retirement plan with company matching

• Opportunity for remote work from home