This is a fully remote position, open to applicants in United States.

• Handle inbound and outbound calls.

• Consistently provide exceptional customer service experiences.

• Oversee customer accounts and deliver technical support.

• Enter application data accurately.

• Respond to online chat inquiries as assigned.

• Understand and adhere to established procedures and policies.

• Exhibit creative problem-solving abilities.

• Demonstrate flexibility and adaptability to evolving projects and updates.

• Manage time and tasks effectively, including multitasking and prioritizing tasks.

• Engage in extensive self-study, training, and testing; advancement through training and certification is contingent on passing required exams.

• Comply with regulated guidelines for communication across all channels.

• Must be at least 18 years old.

• Successfully complete a background check and drug test within 3 days.

• Must have a dedicated, private, and secure workspace.

• A personal device with a functioning camera is required for the Training Period.

• Must commit to full attendance during the paid 3-week Training period.

• A minimum internet speed of 100 mb/s with an Ethernet cable or Fiber Broadband Internet with a hard-wired connection is required.

• Not compatible with mobile internet service providers and/or satellite connections.

• Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (e.g., T-Mobile is not compatible with our internal systems).

• Paid training opportunities.

• Incentives based on performance and attendance, in addition to base pay.

• The convenience of remote work.

• A collaborative and supportive team environment.

• 401K matching program.

• Individual Coverage HRA (ICHRA).

• Paid time off (PTO).

Customer Service Representative

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