Customer Service Representative

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Handle both inbound and outbound calls.

• Consistently provide an exceptional level of customer service experience.

• Oversee customer accounts and deliver technical support.

• Perform application data entry tasks.

• Respond to online chat inquiries as assigned.

• Understand and adhere to established procedures and policies.

• Exhibit creative problem-solving abilities.

• Demonstrate flexibility and adaptability to evolving projects and updates.

• Manage time and tasks effectively, including multitasking and prioritizing tasks.

• Engage in extensive self-study, training, and testing; advancement through training and certification is contingent on passing required examinations.

• Follow regulated guidelines for communications across all channels.

⛳️ Requirements

• Must be at least 18 years of age.

• Successfully complete a background check and drug test within 3 days.

• Have a dedicated, private, and secure workspace.

• Personal device with a working camera is necessary for the Training Period.

• Must commit to full attendance during the paid 3-week Training period.

• Required minimum internet speed of 100 mb/s using an ethernet cable/fiber broadband internet with a hard-wired ethernet connection.

• Not compatible with mobile internet service providers and/or satellite connections.

• Not compatible with Wi-Fi internet access or Wi-Fi adapter/extenders.

🏝️ Benefits

• Paid training provided.

• Performance and attendance-based incentives in addition to base pay.

• Enjoy the convenience of working from home.

• Work within a collaborative and supportive team environment.

• 401K match available.

• Individual Coverage HRA (ICHRA) benefits.

• Paid time off (PTO) offered.