Customer Service Representative

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Respond to inbound customer inquiries in a professional manner.

• Carefully listen to grasp the specific needs of each customer.

• Provide precise information and connect customers with relevant community resources.

• Research programs and services to effectively assist callers.

• Accurately record customer interactions.

• Uphold confidentiality while adhering to company protocols.

• Ensure an exceptional customer experience in every interaction.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• Candidates must currently live in the state of Connecticut.

• Previous experience in customer service, call centers, healthcare, human services, social services, or similar fields is preferred.

• Strong skills in computer usage and data entry are required.

• Excellent verbal and written communication abilities are essential.

• Must have reliable high-speed internet and a dedicated, distraction-free workspace at home.

🏝️ Benefits

• Fully Remote Position

• Competitive Salary: $18.00–$19.50 per hour

• Paid Training from the First Day

• Health Insurance Options Available

• Paid Holidays

• Supportive Leadership and Team Environment

• Continuous Coaching and Development

• Opportunities for Career Advancement