Customer Service Representative

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Oversee incoming communications, including calls, emails, and messages from clients, ensuring timely and accurate replies to their queries.

• Gather and record crucial details from clients regarding their cases, making certain that all pertinent information is precisely documented.

• Assist clients in understanding their cases by offering updates and insights into the legal procedures.

• Resolve client issues or concerns in a professional and compassionate manner, escalating complex matters to the appropriate team members when needed.

• Provide support for administrative duties as required, such as data entry, scheduling management, and organizing client files.

⛳️ Requirements

• A high school diploma or equivalent is required; some college education is preferred.

• Prior experience in customer service is essential, ideally within a legal or office setting.

• Excellent communication abilities, both verbal and written, with a strong focus on customer service.

• Proficient in Microsoft Office Suite; familiarity with case management software is advantageous.

• Capability to multitask, prioritize, and manage time efficiently in a dynamic environment.

• Demonstrate empathy, patience, and a positive demeanor when interacting with clients, particularly during their difficult times.

🏝️ Benefits

• Positive and supportive team environment

• Opportunities for professional growth and development

• A leadership team that values innovation and efficiency