Customer Service Representative

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Build and maintain strong relationships with Balanced Body's customers by assisting in the resolution of parts, service, and shipping issues related to their equipment.

• Deliver exceptional service while consistently meeting service targets.

• Ensure swift resolution of customer issues while upholding best-in-class customer satisfaction.

• Stay updated on industry trends and collect/report valuable Voice of Customer (VOC) feedback to support organizational growth.

• Relay new sales opportunities to the account team as they arise.

• Respond promptly to all customer inquiries.

• Process orders for service parts as required.

• Initiate RMAs and Customer Cases when necessary.

• Complete administrative tasks and order processing accurately and on schedule.

• Achieve all critical KPI metrics, including but not limited to Turn Around Time targets, productivity objectives, and quality assurance metrics.

• Escalate issues to the Sales Tech team as appropriate.

• Serve as an advocate for our customers.

• Continuously enhance your knowledge of our products and services over time.

• Contribute both individually and collaboratively as a member of the Balanced Body sales team.

• Utilize our Customer Relationship Management (CRM) system to ensure all accounts are updated with accurate and timely information.

• Perform additional duties as necessary to fulfill company requirements.

⛳️ Requirements

• At least 2 years of experience in the customer service sector.

• Some college education is preferred.

• Must possess the right to work in the UK (citizenship or valid work visa).

🏝️ Benefits

• Medical & Dental coverage

• 401(k) plan with company matching

• Life and Long Term Disability Insurance, paid for by the employer

• Paid time off and holidays