Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming emergency service calls in a 24/7 support setting (scheduled shifts)

• Engage calmly and professionally with customers in distress

• Gather and document essential information (contact details, location, type of damage, severity, etc.)

• Input data accurately into CRM/ERP systems in real-time

• Perform warm transfers of calls to the relevant department with full context

• Adhere to scripts, workflows, and call handling protocols

⛳️ Requirements

• Exceptional spoken and written English (clear, neutral accent preferred)

• Strong skills in customer service and communication

• Ability to maintain composure and professionalism in high-pressure situations

• High level of attention to detail and accuracy in data entry

• Dependable attendance and a consistent work history

• Proficient in using VoIP systems and handling multiple tools concurrently

• Previous experience in call center, customer support, dispatch, or intake roles preferred

• Experience in urgent service sectors (restoration, HVAC, plumbing, etc.) preferred

• Familiarity with CRM systems and U.S. customer support processes preferred

🏝️ Benefits

• Equal opportunity workplace