Customer Service Representative

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Respond to incoming emergency service calls in a 24/7 support setting (scheduled shifts)

• Interact calmly and professionally with customers in distress

• Gather and document essential information (contact details, location, type of damage, severity, etc.)

• Enter data accurately into CRM/ERP systems in real time

• Seamlessly transfer calls to the relevant department with comprehensive context

• Adhere to scripts, workflows, and established call handling procedures

⛳️ Requirements

• Exceptional spoken and written English (clear, neutral accent preferred)

• Strong customer service and communication abilities

• Capability to maintain composure and professionalism under pressure

• High level of attention to detail and precision in data entry

• Dependable attendance and a consistent work history

• Proficient in using VoIP systems and managing multiple tools simultaneously

• Preferred Experience: Call center, customer support, dispatch, or intake roles

• Experience in critical service sectors (restoration, HVAC, plumbing, etc.)

• Familiarity with CRM systems and U.S. customer support practices

🏝️ Benefits

• Remote position

• Shift-based schedule (may include nights/weekends based on coverage needs)