Customer Service Representative – Administration, Finance

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will be the primary point of contact for users of our Infoma software modules related to financial accounting.

• You will analyze and categorize customer inquiries, documenting the reports in the ticketing system.

• You will manage general customer inquiries and resolve them through remote diagnosis, providing necessary guidance.

• For more intricate issues, you will gather all pertinent data and information, preparing it for the next level of support.

• You will routinely engage with our training, development, and certification programs to enhance your skills continuously.

⛳️ Requirements

• You have vocational training or a degree in business administration, public administration, or tax-related fields — or possess equivalent practical experience.

• You demonstrate excellent communication skills and thrive as a collaborative team member.

• You present yourself in a customer-focused and friendly manner, showcasing a strong service orientation.

• You exhibit attention to detail, dedication, and a desire to learn new concepts.

🏝️ Benefits

• Performance bonuses and employment in a secure, stable, and growing industry environment governed by a collective agreement.

• Participation in the company stock program, which includes subsidized free shares and support for pension provisions.

• Flexible working time models (e.g., part-time, flexitime, trust-based working hours, 4-day workweek, etc.) with the option for remote work.

• Employee discounts with over 700 reputable providers.

• State-of-the-art work equipment to assist you in your daily tasks (laptop, smartphone), along with complimentary beverages and fresh fruit.