Customer Service Projects Lead

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the implementation of technology solutions and initiatives aimed at operational enhancement.

• Assist in ensuring billing accuracy and reducing disputes.

• Coordinate the complete delivery of projects from start to finish.

• Provide leadership across various functions and manage stakeholder relationships effectively.

• Conduct data analysis and create reports for executive-level review.

• Promote the adoption of technology and foster a culture of continuous improvement.

• Contribute to global transformation projects.

⛳️ Requirements

• A Bachelor’s degree in Business, Finance, Engineering, or a related discipline (Master’s degree is advantageous).

• 5–8+ years of experience in Order-to-Cash, customer service operations, finance, or roles focused on process enhancement.

• Demonstrated experience in leading cross-functional technology implementations, adoption, improvements, and transformation initiatives in a global setting.

• Strong analytical abilities, with a talent for converting data into actionable solutions.

• Proven track record of working with cross-functional and international teams to enhance tool utilization and process efficiency.

• Advanced proficiency in Excel and PowerPoint.

• Familiarity with SAP, Salesforce (SFDC), or other similar ERP/CRM systems.

• Knowledge of automation, AI, and digital tools that enhance process efficiency and improve customer experience is highly desirable.

• Proficiency in English (mandatory).

• Spanish language skills (preferred/a plus).

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package, including medical, dental, and vision insurance.

• 401(k) retirement savings plan.

• Ample opportunities for professional growth and development.