Customer Service, Part-time, 20 h/week

This is a fully remote position, open to applicants in Germany.

📋 Description

• Customer support: You serve as the primary contact for our German-speaking clients through phone (inbound only) and email communication.

• Amazon communication: You address buyer inquiries on Amazon and manage customer reviews.

• Advice: You provide assistance regarding products, orders, and returns.

• Ticketing system: You accurately process requests in the ticketing system and ensure transparent documentation.

• Technical support: You manage warranty, repair, and complaint requests effectively.

• Spare parts: You identify and order necessary spare parts.

• Coordination: You maintain consistent communication with the logistics, returns, and order processing teams.

⛳️ Requirements

• Mandatory – customer service experience: You possess several years of experience in customer service, preferably in a senior position or as a team leader.

• Entry-level applicants, career changers, or students without customer service experience are not suitable for this role — we seek someone with established hands-on expertise.

• Returnees (individuals re-entering the workforce) are specifically encouraged to apply.

• Communication: You demonstrate friendliness, patience, and confidence during phone interactions.

• Language: You are fluent in German, both spoken and written, at a native level.

• Independent working style: You are reliable and take initiative in your work.

• Technical affinity: You are proficient in using a laptop, smartphone, and standard tools (Office, ticketing system, browser).

• Experience in customer service for technical products is a significant advantage.

• Residence preferably in Germany.

🏝️ Benefits

• 100% remote – work from anywhere in Germany with no location restrictions.

• Flexible scheduling – you have the freedom to plan your weekly hours in a way that fits your lifestyle.

• Reliable structures – enjoy fixed contacts, clear processes, and a well-organized environment.

• Fair compensation with an incentive-based bonus system.

• Steep learning curve with responsibilities from day one.

• Opportunity for long-term collaboration.

• Complimentary access to our fitness equipment.

• A dynamic team culture that values respect for others' time and avoids a rigid 9-to-5 mentality.

• Our philosophy: “Hire for Attitude – Train for Skills.”