Customer Service – Order Management

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver pre- and post-sales customer support, providing extensive assistance to clients.

• Oversee the entire order cycle, which includes quoting, invoicing, and delivering to the customer.

• Track order status, including modifications, returns, and billing requirements.

• Assist with accounts receivable, billing procedures, and contract or leasing administration.

• Ensure adherence to financial, legal, and international trade regulations.

• Address complex customer inquiries, including those involving multinational and multi-regional accounts.

• Serve as a liaison between customers and internal teams (Sales, Logistics, Manufacturing, Procurement, and Finance).

• Impact production/delivery schedules and price modifications as necessary.

• Help identify business opportunities and take part in regional or global initiatives.

• Collaborate with external and internal partners to ensure smooth processing of import orders through to invoicing.

⛳️ Requirements

• Bachelor's degree in Business Administration, Economics, International Trade, Accounting, or related areas.

• Proficiency in the SAP SD module.

• Advanced English language skills.

• Familiarity with Brazilian billing processes is a plus.

🏝️ Benefits

• Option for remote work.