Customer Service Officer

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Respond to customer inquiries via phone and tickets from Zendesk (emails / LINE / Facebook) on a daily basis, providing assistance regarding products and services.

• Address product or service issues by understanding the customer’s complaint, identifying the root cause, selecting and articulating the best solution, and following up to ensure the issue is resolved.

• Forward relevant leads to the sales team when a customer places a large order or requests a custom project.

• Collaborate with other departments concerning complaints through our complaints dashboard, which must be accurately filled out to ensure a clear understanding of the issue for other teams.

• Communicate recurrent issues to management to develop long-term solutions and prevent future occurrences.

⛳️ Requirements

• Proficient in both Thai and English, with strong writing and speaking skills.

• Excellent communication abilities.

• Highly motivated and completely dependable.

• Service-oriented with the capability to work both efficiently and effectively under pressure.

• Strong interpersonal and coordination skills.

• 1-2 years of experience in customer service.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.

• Flexible working hours and potential for remote work.