Customer Service Manager – Polish, English, Russian

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist clients through chat, email, and phone on our platform.

• Oversee schedules, modifications to courses, teacher replacements, and account adjustments.

• Convey information clearly and warmly in **English and Polish**.

• Resolve issues promptly, anticipate client needs, and enhance satisfaction with our services.

• Conduct check-in calls and manage feedback with diligence.

• Maintain accurate records and ensure smooth workflows.

⛳️ Requirements

• Proficient in **English and Polish** (both speaking and writing).

• Basic proficiency in **Russian** (understanding spoken Russian).

• Tech-savvy: quick to adapt to tools such as Google Workspace, CRM, and chat platforms.

• Proactive, empathetic, and detail-oriented.

• Strong multitasking abilities and the ability to remain calm under pressure.

• A team player with initiative, a positive attitude, and a service-oriented mindset.

• Experience in customer support or education is advantageous, but your attitude and skills are the most important.

🏝️ Benefits

• Fully remote position within a supportive, mission-driven team.

• Paid training and opportunities for growth.

• Contribute meaningfully to children's learning experiences.