Customer Service Internship – Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide daily assistance to customers, ensuring their needs are met while promoting the success of the company.

• Identify potential improvements in products, communication, services, and processes to enhance the overall customer experience.

• Collaborate with internal stakeholders, including system administrators and various development teams.

• Conduct necessary technical checks to aid in the resolution of cases.

⛳️ Requirements

• Currently pursuing an undergraduate degree, with graduation anticipated at least one year from now.

• Available for a 30-hour weekly internship (Monday to Friday, between 9:00 AM and 6:00 PM).

• Capable of working remotely.

• Experience in a junior enterprise, student organization, or company is preferred.

• Previous experience in customer service (whether professional, project-based, or personal).

• Fundamental knowledge of Office/Google tools (such as Excel, Google Sheets, Word, etc.) and AI tools (like Gemini, ChatGPT, etc.).

• Familiarity with platforms such as Zendesk and Intercom.

🏝️ Benefits

• Competitive internship stipend in line with market standards.

• Fully remote work arrangement for the duration of the internship.

• Flexibility to allocate benefits towards meal and/or food allowances.

• Access to discounted medications and health products.

• Provision of all necessary work equipment (laptop, headset, mouse, etc.).

• Referral bonus for successful hires from your recommendations.

• Access to WellHub and TotalPass, offering a variety of wellness solutions.

• Ample freedom (and support) to express your individuality.

• Close interaction with founders and partners.

• A relaxed and collaborative work atmosphere.

• Casual dress code.

• Extended maternity and paternity leave.

• Day off for your birthday.

• Extensive opportunities for learning and personal growth! 💙