Customer Service Expert, Polish

This is a fully remote position, open to applicants in Greece.

📋 Description

• Engage with customers through phone, chat, and email.

• Monitor and follow up on cases to ensure they are resolved efficiently and promptly.

• Uphold high levels of customer satisfaction while representing a prominent brand.

• Provide troubleshooting assistance for mobile devices including smartphones, tablets, and more.

• Help customers manage and secure their accounts and passwords.

• Arrange repairs for hardware-related issues.

• Escalate unresolved cases by reaching out to 2nd level support Interaction Experts.

• Maintain a high standard of customer satisfaction.

⛳️ Requirements

• Proficiency in Polish.

• Advanced knowledge of English.

• Familiarity with iOS and/or MacOS, or similar technologies, is preferred.

• Excellent communication skills.

• Previous experience in customer support is advantageous.

• Strong troubleshooting abilities.

🏝️ Benefits

• Comprehensive support to facilitate your relocation to Greece (Athens or Thessaloniki), covering your flight expenses, hotel accommodation, and assistance with the housing search process, all at no cost to you.

• Competitive monthly salary plus two additional salaries per year.

• Health care benefits and various discounts.

• Thorough training provided by certified instructors.

• Opportunities for professional growth and development.

• Free online Greek language course.