Customer Service Expert – Dutch

This is a fully remote position, open to applicants in Greece.

📋 Description

• Engage with customers through phone, chat, and email.

• Monitor and manage cases to ensure they are resolved efficiently and promptly.

• Uphold high levels of customer satisfaction while representing a leading brand.

• Provide support for troubleshooting mobile devices, including smartphones, tablets, and more.

• Assist customers with managing and securing their accounts and passwords.

• Organize repairs for hardware-related issues.

• Escalate unresolved cases by reaching out to second-level support.

• Ensure consistent high customer satisfaction.

⛳️ Requirements

• Proficiency in Czech.

• Advanced command of English.

• Experience with iOS and/or MacOS, or similar technologies, is preferred.

• Excellent communication skills.

• Previous experience in customer support is an advantage.

• Strong troubleshooting abilities.

🏝️ Benefits

• Comprehensive assistance to facilitate your relocation to Greece (Athens or Thessaloniki), including coverage of flight ticket expenses, hotel accommodation, and support in the house-hunting process, all at no cost to you.

• Competitive monthly salary along with two additional salaries per year.

• Health care benefits and various other discounts.

• Extensive training provided by certified instructors.

• Opportunities for professional growth and development.

• Complimentary online Greek language course.