Customer Service Executive – Confidential Projects

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Respond swiftly and professionally to incoming messages via WhatsApp and Facebook Messenger.

• Address fundamental inquiries related to products, pricing, availability, and services.

• Offer personalized assistance to potential customers to boost engagement.

• Transform online inquiries into confirmed showroom appointments.

• Maintain an organized follow-up schedule to enhance conversion rates.

• Collaborate with sales and showroom teams to ensure seamless handover of appointments.

• Execute any additional ad-hoc tasks as directed by the Client.

⛳️ Requirements

• 1–3 years of experience in customer service, customer support, or a comparable client-facing position.

• Exceptional verbal and written communication skills.

• Strong problem-solving abilities and conflict resolution skills.

• Excellent interpersonal skills with a customer-focused approach and a high degree of empathy.

• Proficiency in Microsoft Office applications, along with familiarity with CRM or customer support systems, is a plus.

• A positive attitude, adaptability, and a willingness to learn new processes and systems.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.

• Flexible working hours and potential for remote work.