Customer Service Executive

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Managing multiple live chat interactions simultaneously while upholding exceptional customer service standards.

• Effectively addressing customer inquiries and ensuring prompt responses across various projects.

• Juggling multiple tasks and projects concurrently, prioritizing effectively to meet deadlines and service expectations.

• Working in a rotational shift setting, including night shifts, to guarantee continuous support availability.

• Interacting with customers in a dynamic, face-to-face (real-time) environment, swiftly and professionally resolving issues.

⛳️ Requirements

• A minimum of 1 year of experience in Live Chat or Customer Service positions.

• Demonstrated capability to handle multiple live chat conversations simultaneously while maintaining accuracy, attention to detail, and high-quality service.

• Readiness and flexibility to work on a rotational shift schedule, including night shifts, weekends, and public holidays as necessary.

• Strong adaptability and the ability to excel in a fast-paced, customer-oriented environment.

• Quick learner with a proactive attitude, capable of rapidly grasping new systems, processes, and product knowledge with minimal oversight.

• A solid educational background, with experience in BPO or related sectors considered advantageous.

🏝️ Benefits

• Exciting Work-from-Home Opportunities

• Learning & Development Programs to Upskill Yourself

• Lucrative Salary Package

• Health and Wellness Perks & Benefits

• Motivating and Supportive Teams