Customer Service Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the daily management of Ryder's eCommerce clientele.

• Act as the customers' representative within our warehouses.

• Ensure we consistently surpass their expectations.

• Assist the Customer Success Manager with inquiries related to fulfillment order statuses, inventory, and additional customer needs.

• Collaborate with internal teams to pinpoint performance gaps or unmet expectations and ensure they are addressed promptly.

⛳️ Requirements

• A Bachelor's degree in Business, Logistics, or Transportation is necessary.

• A minimum of two (2) years of relevant industry experience is required.

• At least two (2) years of experience in fulfillment and logistics is needed.

• Advanced working knowledge of FBAP, TIS, ROL, and TM systems is essential.

• Proficiency in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, and ILPS is required at an advanced level.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Benefits commence after 30 days of employment.

• 401 (K) Savings Plan with a company match.

• Options for discounted employee stock purchases.

• Significant employee discounts on tools, vehicles, appliances, travel, and more.

• Paid holidays and Paid time off within your first year.

• Up to 12 weeks of paid maternity leave.