Customer Service Consultant – Process Associate – Dutch

This is a fully remote position, open to applicants in Romania.

📋 Description

• Providing customer support through electronic communication channels.

• Communicating effectively in both verbal and written formats.

• Demonstrating empathy by understanding others' emotions and offering suitable assistance based on their needs.

• Exhibiting high tolerance levels without losing composure or becoming frustrated by daily circumstances.

• Adapting easily to changing work scenarios.

• Engaging actively by focusing on the underlying needs of the conversation, rather than just the words spoken.

• Processing customer orders for the relevant products/services (leasing, credit, bank accounts).

• Representing the company and brand positively.

• Applying creativity to implement changes and enhance process improvements.

• Ensuring accurate and complete documentation of all customer interactions, possessing a comprehensive understanding of the entire process.

• Managing time effectively and prioritizing daily tasks accordingly.

• Sharing relevant insights gained from customer interactions with the team.

• Participating in training sessions.

• Flexibly coordinating work schedules with colleagues based on business requirements.

• Successfully completing the training plan and consistently passing the process knowledge test (PKT).

• Offering assistance to new team members whenever feasible.

• Notifying process trainers and management whenever outdated information is identified in a Standard Operating Procedure (SOP).

⛳️ Requirements

• Proficient in Dutch (C1) and English (B2).

• Possessing a bachelor’s degree.

• Strong knowledge of MS Office applications.

• Demonstrating analytical thinking and being a self-starter.

• Relevant experience in customer service via phone.

• High motivation and a strong desire to learn.

• Ability to perform well under time constraints.

🏝️ Benefits

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.

• Make an impact – Drive change for global enterprises and tackle significant business challenges.

• Accelerate your career — Gain practical experience, mentorship, and ongoing learning opportunities.

• Work with the best – Join a community of over 140,000 bold thinkers and problem-solvers who push boundaries daily.

• Thrive in a values-driven culture – Our principles of courage, curiosity, and incisiveness - built on integrity and inclusion - empower your ideas to drive progress.