Customer Service Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver first-level assistance to undergraduate students through chat and video.

• Manage inquiries via WhatsApp and Webchat concerning students’ essential academic and financial details.

• Create tickets or cases for more intricate or time-intensive requests.

• Keep informed about new policies and procedures within the department.

• Aim for excellence in service provision and propose enhancements to the customer service experience.

• Execute related tasks as assigned by the immediate supervisor.

• Work towards quality goals evaluated through individual and team performance metrics.

• Potentially offer support across various channels.

⛳️ Requirements

• High school diploma.

• Basic computer proficiency, including knowledge of shortcuts in Microsoft Office and commonly utilized equipment.

• Customer-focused and proactive attitude towards public service.

• Willingness to strive for performance goals.

• Reliable internet connection and an appropriate home office environment.

• Professional demeanor suitable for maintaining camera visibility during virtual meetings.

• The text references “Higher Education” in the Education Requirements section, though it is unclear if this is a mandatory criterion.

🏝️ Benefits

• Tuition scholarships.

• Opportunity to refer two individuals for tuition scholarships.

• Wellness and Quality of Life Program.

• TotalPass.

• Zenklub.

• ECOA – Ânima Corporate School, which provides over 100 free short courses.

• Birthday day off.

• Half-day paid leave on the birthday of an employee’s child up to 16 years old.

• People Value Program: gift cards for educators during significant life events, such as marriage, the birth of a child, or achieving a new qualification.

• Medical insurance.

• Dental insurance.

• Remote work.