Customer Service Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide initial-level support for undergraduates through chat and video.

• Address student inquiries received via WhatsApp and Webchat regarding essential academic and financial information.

• Create tickets/cases for requests that necessitate more complex handling and resolution time.

• Remain informed about new procedures and processes pertinent to the area of responsibility.

• Assess and propose enhancements to student support services to minimize or eliminate dissatisfaction sources.

• Execute other related tasks at a similar complexity level as instructed by the direct supervisor.

• Strive effectively towards quality objectives based on individual and team performance metrics.

• May engage across various service channels.

⛳️ Requirements

• A high school diploma is mandatory.

• Fundamental computer skills, including Microsoft Office shortcuts and the use of standard equipment.

• An engaged, customer-oriented profile.

• A commitment to achieving performance goals.

• A stable internet connection and an appropriate home office setup.

• A professional demeanor suitable for camera use during virtual meetings.

• Higher education is preferred, as noted in the requirements section.

🏝️ Benefits

• Tuition scholarships.

• Opportunity to nominate two individuals for tuition scholarships.

• Wellness and Quality of Life Program.

• TotalPass.

• Zenklub.

• ECOA – Ânima Corporate School, providing access to over 100 free courses.

• An additional day off for birthdays.

• Half-day paid leave on the birthday of an employee’s child up to 16 years of age.

• People Value Program: gift cards for educators to celebrate significant life milestones, such as marriage, childbirth, or obtaining a new qualification.

• Medical assistance.

• Dental assistance.