Customer Service Call Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire and manage authorizations for reorder requests.

• Address patient concerns and guarantee precise reorder processing through phone communication, documentation management, and medical record verification.

• Ensure patients possess all necessary medical documentation to facilitate billing for assigned services.

• Enhance the patient base through retention initiatives and cross-selling efforts over the phone.

• Manage both inbound and outbound communications with patients’ healthcare providers and referral sources.

• Resolve both new and existing patient issues, expand services, and verify as well as clarify insurance coverage to patients.

• Review supply configurations based on supporting documentation, formulary criteria, and manufacturer capabilities.

• Deliver exceptional customer service and cross-departmental support to uphold current documentation and insurance for accurate processing and billing.

⛳️ Requirements

• Minimum of a high school diploma or GED equivalent.

• Customer service experience is preferred.

• Proficient computer skills, including strong typing abilities and accurate data entry while exhibiting effective listening skills.

• Strong attention to detail, multitasking, communication, and organizational skills are essential.

• Excellent phone and email etiquette.

• The position may necessitate availability during evenings and weekends.

• Consistent, reliable attendance and flexibility to meet departmental needs are required.

• Ability to maintain confidentiality when handling sensitive information.

• Familiarity with medical documentation, insurance requirements, and company protocols.

🏝️ Benefits

• Competitive salary.

• Bonus/incentive opportunities/commission (if applicable).

• Medical, dental, and vision insurance.

• 401(k) plan with company match.

• Paid time off including vacation and holidays.

• Ongoing training and professional development opportunities.

• Options for remote or hybrid work.

• Wellness programs and mental health support.