Customer Service, Call Center Agent – m/f/d

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary contact for customer inquiries from the moment of vehicle order until delivery.

• Assist customers from the completion of their order through to the vehicle handover process.

• Collaborate with various departments to investigate the current status of orders.

• Ensure a seamless vehicle delivery experience.

• Monitor upcoming tasks and establish priorities within the team.

• Facilitate the swift receipt of new cars for customers, with delivery directly to their homes.

⛳️ Requirements

• Previous experience in dialog marketing, call center operations, or customer service.

• Enjoy engaging with customers over the phone.

• Possess a structured, dependable, and solution-focused work approach.

• Be a team player with a proactive mindset.

• Maintain a positive attitude and a strong dedication to achieving personal goals.

• Proficient in German, both written and spoken.

• English language skills are a plus.

• Comfortable using Google Workspace tools (Sheets, Gmail, Calendar, etc.).

• Please include your salary expectations in your application.

🏝️ Benefits

• Up to 100% remote work available within Germany, based on agreement.

• Provision of modern IT equipment and IT support.

• Competitive, performance-based salary that is attractive in the market.

• An environment that encourages open communication and has no dress code.

• Access to personalized training and coaching.

• Discounts on popular brands.

• Vehicle inventory discounts available for yourself, your family, and friends.