This is a fully remote position, open to applicants in Philippines.

• Providing outstanding customer service through effective management of inbound and outbound calls

• Addressing inquiries and efficiently processing customer requests

• Keeping precise records of customer interactions within CRM systems

• Handling orders, forms, and applications as necessary

• Adhering to company communication protocols and policies

• Interacting with customers to ensure a positive service experience

• Engaging in training sessions and participating in team meetings

• Supporting special projects and assisting with team tasks as required

• Following company health, safety, and hygiene standards

• Ensuring a clean and safe working environment

• Reporting incidents, hazards, or accidents according to company policy

• Demonstrated experience in a call center or customer service position

• Strong skills in phone handling and active listening

• Excellent verbal and written communication abilities

• Knowledge of CRM systems

• Capability to multitask, prioritize, and manage time efficiently

• High school diploma or equivalent qualification

• Proficiency in Microsoft Office applications

• Customer service certification

• Experience in managing and handling client contacts

• 20 Paid Time Off

• Referral Bonus – 70 AUD for each successful referral to the Wingman platform (paid at the 1st month mark with a client contract)

• Annual Trip – an opportunity to connect with the wider Wingman community in person

• Dedicated Support Contact (CSM) – a resource to help you thrive and maintain connections

• Access to a Network – collaborate with fellow contractors and onshore experts

• Opportunities to Upskill – optional sessions, peer learning, and developmental pathways

• More Work, More Opportunity – potential for additional contracts, Statements of Work, or increased workloads

• High-Impact Projects – collaborate with leading Australian partners on significant assignments

• Flexibility First – complete your work in your own way, with full autonomy in achieving results

• Advisory Support – HR, Tax, and setup assistance available to ensure a seamless contracting experience

• 100% Work-From-Home Contracts – all roles designed for remote execution

Customer Service

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