Customer Service

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• In this position, you will lead the initiative to address customer inquiries and concerns regarding all products and services through various communication channels including phone, email, and chat.

• Efficiently manage a high volume of incoming calls in a timely manner.

• Demonstrate the ability to work independently without a script while maintaining call control.

• Assess customers' needs, clarify information, conduct research, and provide effective solutions and/or alternatives.

• Utilize company and client resources provided to accurately address calls.

• Recognize opportunities for upselling and cross-selling.

• Actively engage in initiatives to enhance customer satisfaction and uphold quality standards.

• Seamlessly transition between tasks without losing efficiency or composure.

• Exhibit the ability to multitask while using various systems depending on the client's working environment.

• Successfully complete all required training sessions.

• Communicate effectively with patience and understanding.

• Maintain a positive and professional demeanor in all interactions with customers.

• Ensure availability at your desk, adhering to punctuality and attendance for all scheduled times.

• Uphold personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all aspects of the role.

• Be open to cross-training as requested.

• Maintain the highest levels of confidentiality and security in accordance with Five Star Call Centers policies.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 1 year of experience in customer service or customer support.

• At least 1 year of prior experience in a call center or office environment is required.

• A high school diploma or GED is preferred.

• Technical proficiency (capable of toggling between multiple browsers and systems using dual monitors).

• Previous experience with Outlook, Word, and Excel is preferred.

• Familiarity with CRM systems is a plus.

• Experience working remotely from home is an advantage.

• Quick to learn and capable of working independently.

• Strong phone and verbal communication skills coupled with active listening abilities.

• Must be at least 18 years of age.

• A background check and drug screening in compliance with state and federal laws is required.

• Proficient in speaking, reading, writing, and understanding English.

🏝️ Benefits

• Paid Training - typically lasting 3 weeks from 8:00am to 5:00pm, Monday to Friday (CST).

• Eligible for benefits starting on the 1st of the month after 60 days of employment.