Customer Service

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• In this position, you will take charge of addressing customer inquiries and concerns regarding all products and services through various communication channels including phone, email, and chat.

• Handle a substantial volume of incoming calls efficiently.

• Demonstrate the ability to operate without a script while maintaining control of calls.

• Assess customers' needs, clarify information, conduct research, and offer solutions and/or alternatives.

• Utilize company and client resources provided to effectively manage calls.

• Recognize upsell and cross-sell opportunities.

• Actively engage in initiatives to enhance customer satisfaction and uphold quality standards.

• Skillfully transition between tasks without losing efficiency or composure.

• Capable of multitasking using various systems based on the clients' working environment.

• Successfully complete all training sessions.

• Communicate effectively with patience and understanding to establish rapport.

• Maintain a positive and professional demeanor in all customer interactions.

• Ensure availability at your desk, demonstrating punctuality and attendance during scheduled times.

• Uphold personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all aspects.

• Willingness to cross-train as required.

• Preserve the highest level of confidentiality and security in accordance with Five Star Solutions policies.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 1 year of prior call center or office experience is required.

• At least 1 year of experience in customer service or customer support.

• A high school diploma or GED is preferred.

• Proficient in technical skills (ability to navigate multiple browsers and systems using dual monitors).

• Previous experience with Outlook, Word, and Excel is preferred.

• Familiarity with CRM systems is a plus.

• Previous remote work experience is advantageous.

• Quick learner with the ability to work independently.

• Strong phone and verbal communication skills, along with active listening abilities.

• Must be at least 18 years old.

• A background check and drug screening in compliance with state and federal laws is required.

• Proficiency in speaking, reading, writing, and understanding English is essential.

🏝️ Benefits

• Paid training, typically lasting 3 weeks from 9:00 AM to 6:00 PM, Monday through Friday (EST).

• Full-time status at 40 hours, with benefits eligibility starting on the 1st of the month following 60 days of employment.

• Equipment will be shipped directly to you.

• Reliable internet service (secure, dependable, and dedicated high-speed connection is necessary to meet business needs) and an established dedicated workspace (desk, chair, electrical outlet, direct LAN connection) are required. The company will provide the necessary equipment.