Customer Service Associate, Part Time – Project Based

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver exceptional customer service via phone, chat, and email.

• Respond to inquiries, concerns, and requests in a professional and efficient manner.

• Assist with tasks such as account support, troubleshooting, or order processing based on the assigned account.

• Stay informed about company products, services, and processes to provide accurate information.

• Ensure the prompt and precise resolution of customer issues within established SLAs.

• Maintain and update customer records within the system.

• Adhere to company guidelines and SOPs to ensure consistent service quality.

⛳️ Requirements

• Strong customer service orientation with empathy and effective listening skills.

• Completion of at least High School (old curriculum), Senior High School, Associate/Vocational, or a College degree.

• Previous customer service experience (in BPO, call centers, or other customer-facing positions) is preferred but not mandatory.

• Proficient in computer navigation and familiar with system tools.

• Strong communication skills in English, both verbal and written.

• Capability to handle various customer situations and resolve issues effectively.

🏝️ Benefits

• Use Your Own Device