Customer Service Associate, Domestic & International Process

This is a fully remote position, open to applicants in India.

📋 Description

• Address customer inquiries through voice, chat, and email channels.

• Provide solutions within established service level agreements (SLAs).

• Ensure accurate documentation in customer relationship management (CRM) systems.

• Adjust to the needs of both domestic and international customers.

• Leverage AI tools to improve efficiency and the quality of responses.

⛳️ Requirements

• Must be at least 18 years old.

• Education: Completion of 12th grade (pursuing or completed graduation in any field except Law).

• Proficient in English and at least one local language.

• Good typing skills and proficiency in computer usage.

• Familiarity with AI tools is preferred.

🏝️ Benefits

• PF / ESIC benefits are applicable as per the cost to company (CTC).