Customer Service Associate

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• The main responsibility of this position is to promptly follow up with record providers to obtain copies of records in response to our written requests.

• Review the daily call sheet provided by the Team Leader.

• Make phone calls to each provider to verify that our written request has been received.

• Update the MCS diary system with the details of the call, enabling our clients to track the progress of their assignments through status messages, in line with company timeline protocols.

• Schedule the next call for appropriate follow-up actions.

• Assign the correct codes for client status messages.

• Ascertain if a copy fee is necessary and arrange for the preparation of the check.

• Notify Request Processing of any changes in address for providers or clients.

• Keep the Client Specialist informed about challenging providers.

• Prepare Excel spreadsheets as required by providers.

⛳️ Requirements

• Exceptional oral and written communication skills; strong interpersonal abilities.

• Strong client-centric approach: capability to engage with customers at all levels.

• Robust analytical and problem-solving skills; high attention to detail.

• Ability to effectively manage multiple tasks and maintain organization and composure under pressure.

• Proficient in Microsoft Office (Excel, Word).

• Capable of making timely, independent decisions.

• Ability to meet deadlines and prioritize tasks effectively.

• Ability to work both independently and collaboratively as part of a team.

• An associate degree is preferred, but a minimum of a High School Diploma or equivalent education along with 1-2 years of relevant work experience is required.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Flexible work schedule options.

• Supportive and collaborative work environment.